We accept all major debit & credit cards.

We do not accept cancellations on custom made order items.

If you find youself in a situation where you want to cancel your stock item order you must let us know within 24 hours - contact our customer support - otherwise there is a high possibility the order would have been processed and dispatched.

We do not accept returns on custom made order items due to change of mind or product suitability for the application.

Custom Made items are;

• Linear Lights
• Fabric Pendants
• Some LED Pendants
• Any product that states 'Australian Made'

Any stock item(s) can be returned or exchanged within 30 days from the day you received the order and in its orginal condition and packaging.

All costs incurred including return shipping will be paid by you. The item has to be received back in saleable condition for the return to be processed.

***WE WILL NOT ACCEPT ANY RETURN IF THE ITEM WAS ALREADY INSTALLED***

Please tell our customer support team via Contact Us immediately. If your order has not been shipped, we may be able to change the address for you.

Custom Made Items

We do not accept returns on custom-made orders due to change of mind or product suitability. Custom made items include:

• Linear lights
• Fabric pendants
• Some LED pendants
• Any product labeled ‘Australian Made’
  

Stock Items

Stock items may be returned within 30 days of receipt, provided they are in their original condition and packaging.

Important Notes:

• Original shipping costs are non-refundable.
• All costs associated with returning the item (including return shipping) are the responsibility of the customer.
• Items must be received in saleable condition for a return to be processed.
• Installed items cannot be returned under any circumstances.
  

For more information, please contact us before initiating a return.

We do not accept exchange requests on custom made order items.

Custom Made items are;

• Linear Lights
• Fabric Pendants
• Some LED Pendants
• Any product that states 'Australian Made'

Any stock item(s) can be returned or exchanged within 30 days from the day you received the order and in its orginal condition and packaging.

All costs incurred including return shipping will be paid by you. The item has to be received back in saleable condition for the return to be processed.

***WE WILL NOT ACCEPT ANY RETURN IF THE ITEM WAS ALREADY INSTALLED***

We ship to every State and Territory in Australia for FREE.

We do not ship internationally.

Please refer to the below estimated delivery times for each State or Territory. The estimated delivery timeframe is exclusive of the manufacturing and packaging of your order after purchase confirmation.

• New South Wales = 2-3 Days
• Victoria = 2-3 Days
• Queensland = 2-3 Days
• South Australia = 3-5 Days
• Northern Territory = 4-6 Days
• Tasmania = 5-7 Days
• Western Australia = 5-7 Days

(Note remote areas will take additional shipping time)

Upon completion of your order, you will receive a tracking number which you can use to track the shipping progress.

Once the order has been shipped, you will receive an email with a tracking link. Please allow 12-24 hours for the link to show any information. Note once an item has left our warehouse, we cannot change the address or expediate the delivery process.

If your shipment is showing as delayed, please contact us so we can raise an enquiry with the delivery company

Once an item(s) has been shipped, we cannot change the delivery address.

Please allow 12-24 hours for shipping information to show up as tracking information is only updated when the package is scanned though parcel point hubs. This means that if the tracker is not updated daily, the package is still on its way to you.

If the package is not received in 5 days after the allowed delivery time for your state, please Contact Us

Unfortunately, we do not have physical retail shops, we are an online shop only.

Please refer to the list below for product warranty periods.

• Linear = 3 Years
• Ring pendants = 3 Years
• Classic Hampton = 1 Year*
• Fabric Pendants = 1 Year*
• LED Pendants = 3 Years

The warranty covers the products provided the fitting was installed by qualified personnel in compliance with your local applicable regulations and relevant legislation.

The Light Studio does not warrant claims based on defects or damage caused by improper installation, improper operation, misuse and/or modifications carried out by the purchaser or third parties. This will result in warranty being void.

Damage due to the above misuse or neglect. while not covered under warranty, may be repairable for a reasonable fee.

All costs incurred including return shipping will be paid by you.

(*The warranty does not cover the fabric part of the pendant. Any claims for faulty fabric shades must be made to The Light Studio within 7 days of receiving the item(s))

Globes are not included with items that require them. They are to be purchased separately either from The Light Studio or another retail store.

Note, all of our Linear, Rings and other LED architectural pendants have built-in LED that can be replaced if the LED fails inside or outside the warranty period.

Our fittings are crafted from durable high-quality materials that make them long lasting if care is taken to keep them clean and safe. Use the soft brush attachment on your vacuum cleaner and a dry cloth to remove dust.

We will not replace free of charge any pendant damaged from cleaning agents or any equivalent product.

Keeping the LED lamps clear of dust and grime will assist the long life of the LED lamps

All our pendant lights must be installed by a qualified electrical contractor otherwise all warranty is voided.

Installation Instructions that your electrical contractor can use are included in the package(s).

Yes, we offer trade discounts to Interior Designers. Please get in touch with us and we will provide you with a personal discount code that you can enter at the checkout.

Yes, we offer trade discounts to Electrical Contractors. Please get in touch with us and we will provide you with a personal discount code that you can enter at the checkout.

Please get in touch with us if you would like to open a wholesale account.